Terms & Conditions

New Account/Credit Application Form

Shipping:

No minimum order.

A $10.95 shipping and handling charge will be applied to all orders shipped via UPS-Ground. (Continental United States). This excludes orders shipped to Alaska, Hawaii or Canada.

Additional shipping options such as UPS-2nd Day, UPS-Next Day and USPS can be selected during checkout. Unless prior arrangements have been made, orders shipping to Canada can not be expedited. All PayPal orders are shipped UPS-Ground (PO boxes are shipped USPS).

An additional shipping charge of $30.00 will be applied to all orders shipped to Alaska, Hawaii and Canada.

Unusually "heavy" or "bulky" orders may be subject to additional shipping charges. You will be contacted by a sales representative to confirm additional charges.

Orders shipped to Canada may be subject to brokerage fees, customs fees, and local taxes. All fees are the responsibility of the receiving party. These fees vary by region and are not collected by Pointe Products, Inc. Please contact your local customs office for details.

Orders are shipped within 48 to 72 hours of receipt. You will be contacted in the event there is a delay in shipping your order.

Click here for estimated UPS-Ground transit times.

Pointe Products, Inc. does not provide products or services outside the United States and Canada.

Due to UPS regulations, all aerosol products must be shipped UPS-Ground. Aerosol products cannot be shipped to Alaska or Hawaii.

Michigan residents and businesses are subject to 6.00% sales tax without a valid tax exempt number.

Visa, MasterCard, American Express, Discover and PayPal accepted.

Pointe Products, Inc. reserves the right to refuse any order where the billing address is invalid or billing and shipping address do not match.

Customer Privacy:

This site uses cookies only to keep track of the contents of your shopping cart. Customer data is protected with encryption and stored in a secure data center. Pointe-Products.com does not sell, rent or disclose customer information including e-mail addresses.

For your security, we do not keep credit card information on file.

100% Customer Satisfaction Guarantee:

If for any reason you are not completely satisfied with your purchase, simply return it for a full refund.

Exchanges/Refunds:

To return item(s) for exchange or refund, send the product back with a copy of the invoice and your instructions to:

Attn: Returns
Pointe Products, Inc.
50421 E. Russell Schmidt Blvd.
Chesterfield, MI 48051-2450

All return items must be in salable condition.

Exchanges may result in a price difference (higher or lower) depending on the price of the original purchased item(s).

For all questions regarding exchanges/refunds, please contact our customer service department at:
1-800-842-1411.

Claims:

Claims for shortages or errors must be made within 5 days after receipt of goods.

Backorders:

All backorders are cancelled unless prior arrangements have been made. Please contact our sales department to reorder.

Website Information Policy:

Specifications and application information have been researched using reliable sources to obtain the most accurate listings; however, Pointe Products, Inc. does not make or imply any warranty concerning the accuracy of the information. Pointe Products, Inc. does not accept responsibility for errors, omissions or changes or for harm resulting therefrom. Warranty is limited to the replacement of product only. Illustrations may vary from actual product.

New Account/Credit Application Form

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